We are delighted to share our sales and delivery conditions. Please read the it carefully, before making or returning an order.
woof.style is operated by Didda (DK25318889), Horsekildevej, 28, 4.tv, 2500 Valby, Denmark.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! This also means that every product we ship is custom made for you.
Cancellation of order
Once an order has been made and paid we may no longer be able to cancel your order due to the fact that we are passing your details on to our print-on-demand service provider. You are always welcome to contact our support and they will see if we are able to cancel, but no guarantees can be made.
For custom artwork orders there will be one round of correction included. For additional rounds we will be charged $50 or the equivalent. Once the artwork has been purchased it can not be refunded.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Discount codes (vouchers)
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.
When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.
Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.
In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use woof.style permanently.
When you sign up you will receive woof.style emails and SMS’ with inspiration, exclusive offers and personal recommendations. Messages include content from woof.style. The messages are being sent via our 3rd party software. We will use your purchases and browsing data to tailor the offers, we are sending to you. You can unsubscribe at any time, by clicking the link found at the bottom of each email.
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Notice: For orders that includes a customized hand-crafted artwork made by woof.style it will take 5-7 business days to finalize the artwork and then additional delivery day as stated above.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Since we are selling customized products we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact our support before returning it and share the following information:
We will submit the claim to our print-on-demand service provider to be able to refund your order.
Please notice that the return address is set by our print-on-demand service provider. When they receive a returned shipment, an automated email notification will be sent to woof.style. If our print-on-demand service provider isn't used as the return address, we can't guarantee a refund, even for damaged products.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print-on-demand service provider. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our print-on-demand service provider and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Our print-on-demand service provider does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Please contact our support before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges will only be offered under special circumstances. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
therefore our print-on-demand service provider reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs or contact our support at
email@example.com if you have additional questions.